Frequently Asked Questions
Everything you need to know about your Roland Mouret experience.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 3-5 business days, depending on your location and customs processing.
How can I ensure I am ordering the correct size?
Roland Mouret garments are known for their precision tailoring. We provide a detailed size guide on each product page, and our customer care team is available to provide specific measurements for our iconic silhouette dresses.
What is your return policy for evening wear?
We accept returns on all unworn items within 14 days of delivery. The garment must have all original tags and security ribbons attached to be eligible for a full refund.
Are duties and taxes included in the checkout price?
For most delivery destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final price at checkout.
Can I request a private styling appointment?
Yes, we offer both virtual and in-person styling consultations to help you find the perfect fit for your next event. Please contact our concierge team to schedule an appointment.
How should I care for my Roland Mouret garment?
To preserve the structure and fabric integrity of your piece, we recommend professional dry cleaning only. Specific care instructions can be found on the internal label of each garment.